Grievance Redressal

Under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

Grievance Officer

Name: Rajkanwar
Designation: Grievance Officer, Taksha
Email: info@taksha.education
Phone: +91 96021 18772 · +91 77377 75985
Working hours: Monday to Friday, 10:00 AM to 6:00 PM IST

How to file a grievance

Email the Grievance Officer at the address above.
Subject line: "Grievance — [short summary of your issue]".
Include your name, registered email/phone, a detailed description of the issue, any relevant screenshots or URLs, and your desired resolution.

Resolution timeline

Acknowledgement: within 24 hours.
Resolution: within 15 days of receiving the complaint (as required by IT Rules 2021).
Child safety / sexual content: action within 24 hours.

Escalation

If a satisfactory resolution is not provided within 15 days, you may appeal to the Grievance Appellate Committee (GAC), Ministry of Electronics and Information Technology, Government of India, at gac.gov.in.